Reservation and Payment Policy

It is recommended that riders reserve bikes in advance using the online reservation system.  If a class is fully booked, riders can add themselves to the wait-list.  When a rider is moved from the wait list into class, a notification email will be automatically sent to a rider.
 
Riders are welcome to attend class without a reservation on a walk-in basis as long as bikes are available.
 
Participants should arrive at least five minutes prior to class so classes can start on time.  If a rider who has a reservation is not present when class begins, and walk-ins are waiting for an open bike, bikes will be released to those in the studio.
 
There are a several ways to purchase rides.  The most common payment method is to use a credit/debit card using Velocity's secure online website.  Alternatively, riders can pay in the studio using cash, checks, or credit/debit cards.
 
Rider Policy

We respectfully ask that all riders wear appropriate cycling attire to class.  Wickable clothing is best for classes.  We recommend cycling shoes for classes but sneakers are acceptable.
 
Please be on time for class as a courtesy to other riders in the studio.
 
We kindly ask that you turn off your cell phone before entering the studio, to avoid interruption to you and others during classes.
 
Cancellation Policy

Velocity Cycling requires that people cancel by 9pm the night before morning classes or no fewer than 4 hours in advance of midday and evening classes.  Classes not canceled within these limits will be deducted from your account.
 
Riders can cancel a class reservation by logging into their Velocity account and selecting "My Schedule" in the upper right hand corner.  Click Cancel to remove yourself from a class and you will not be charged.
 
Liability Waiver

As with any fitness activity, it is recommended that you consult with your physician prior to beginning any exercise program.  You will be asked to carefully review and sign our liability waiver when registering on our website to book rides.
 
Please inform instructor of any injuries or limitations before class.  This would include conditions such as pregnancy, high blood pressure, recent surgeries, muscle injuries, back issues, etc.
 
Velocity Cycling Studio reserves the right to request a doctor's note of permission approving a rider to take cycling class.
 
Privacy Policy

Velocity Cycling Studio does not sell, rent or lease its customer lists to third parties.